At Grace Care, we place the highest value on your privacy and are committed to safeguarding your personal information. We recognize that the information you share with us is sensitive, and we take all reasonable measures to protect it from unauthorized access, misuse, or disclosure. This Privacy Policy explains how your personal information is collected, used, stored, and shared, as well as the steps we take to ensure it remains secure. It also outlines your rights regarding your personal data and how you can exercise them.
To provide our services effectively, we may collect and process certain types of personal information, including but not limited to:
a. Personally Identifiable Information (PII):
This includes information that directly identifies you, such as your full name, address, phone number, email address, date of birth, and any other details you voluntarily provide to us during registration, consultation, or communication.
b. Sensitive Information:
In some circumstances, particularly where services involve healthcare or disability support, we may collect health-related information relevant to the services you require. This may include medical conditions, therapy requirements, mobility needs, or other personal health details essential for delivering safe and effective care.
c. Payment Information:
We may collect billing information, including credit card or bank details, billing address, and other transaction-related data to process payments securely for the services provided.
d. Usage Data:
Information about how you interact with our website and services may also be collected automatically. This can include your IP address, browser type, device type, pages visited, time spent on our site, and navigation patterns to help us improve functionality and user experience.
The personal information collected may be used for a variety of purposes, including but not limited to:
Service Delivery: To provide, manage, and administer NDIS services, including support coordination, caregiver allocation, and other essential care services.
Communication: To respond to inquiries, schedule appointments, provide updates, or communicate with you regarding any changes to your care plan.
Payment Processing: To facilitate billing, invoicing, and secure financial transactions for services rendered.
Legal Compliance: To comply with applicable laws, regulations, or governmental requests.
Service Improvement: To improve our website, online services, and the overall client experience.
Marketing and Updates: To send promotional materials, newsletters, or updates, only if you have consented to receive them.
Grace Care employs strict measures to protect your personal information, including:
Encryption: Sensitive data is stored in encrypted formats to prevent unauthorized access.
Restricted Access: Only authorized personnel with legitimate business needs can access personal data.
System Monitoring: Regular audits and system reviews are conducted to strengthen security and prevent breaches.
Data Disposal: Personal information that is no longer required is securely disposed of in accordance with legal and regulatory guidelines.
We respect your privacy and will never sell or lease your personal information. In certain circumstances, your information may be shared, strictly on a need-to-know basis:
Vendors and Contractors: Third-party service providers, such as caretakers or IT support, who are bound by confidentiality agreements.
Legal or Regulatory Authorities: When required by law, court order, or governmental regulations.
With Your Consent: When you explicitly authorize the sharing of your information for specific purposes.
To enhance user experience on our website, we may use cookies and other tracking technologies. These tools help us understand how visitors interact with our website, identify preferences, and improve navigation. You have the ability to manage or disable cookies through your browser settings if you prefer not to allow them.
Under privacy laws, you have certain rights regarding your personal information:
Access: You can request details of any personal information we hold about you.
Correction: You can request corrections to inaccurate or incomplete information.
Deletion: You may request the removal of your personal information where legally permitted.
Consent Withdrawal: You can withdraw your consent for data processing at any time, where applicable.
To exercise these rights, please contact us using the details provided at the end of this policy.
Our website may contain links to third-party websites. Grace Care is not responsible for the privacy practices of these external sites. Before sharing personal information with any linked site, we encourage you to review their privacy policies carefully.
Grace Care may update this Privacy Policy periodically to reflect changes in practices, services, or legal requirements. The latest version, including the date of revision, will always be available on our website. We encourage you to review this policy regularly to stay informed about how your information is protected.
If you have any questions or concerns about our Privacy Policy or your personal information, please contact:
Phone: 1300 069 338
Email: info@grace-care.com.au
Address: 101/23-25 Toongabbie Road, Toongabbie, NSW 2146
Grace Care is committed to maintaining your trust by ensuring your privacy and protecting your personal information at all times.